Customer Satisfaction Questionnaire

We take feedback very seriously and will use any information you provide us with to try to improve the service we offer. If the standard form doesn't provide you with the area of business that concerns you, then please use the last section to provide the details.

Where a selection rating is requested then '1' will rate as 'Extremely Dissatisfied' and '5' as 'Extremely Satisfied'.

	Enter your details here:
Email:   (To enable us to provide a response, please provide your e-mail address:) *   Do we answer the phone in a satisfactory time:   (Please tick for 'YES' and leave blank for 'NO')     How would you rate the quality and professionalism of the Internal Sales team:     Please Select 1 2 3 4 5 Please rate the speed we respond to your telephone enquiries.:     Please Select 1 2 3 4 5 Please rate the speed we respond to your faxed enquiries:     Please Select 1 2 3 4 5 Do you find our pricing competitive:   (Please tick for 'YES' and leave blank for 'NO')     How would you rate our overall technical ability.:     Please Select 1 2 3 4 5 How would you score the speed of our deliveries:     Please Select 1 2 3 4 5 Is our packing done well and our packaging of good quality:   (Please tick for 'YES' and leave blank for 'NO')     Are there any other franchises you would like to see us support:     What is the most difficult time to get through to our Internal Sales team.:     Please Select Never have difficulties 8.30am - 10.30am 10.30am - 12noon 12noon - 2.30pm 2.30pm - 5.00pm In the Morning Lunchtimes In the Afternoon All the time Any additional feedback: